Sign In

Sign-in: (8 AM-4 PM, except Wednesday 8 AM to 12:30 PM and holidays until 2 PM)  Each time a guest enters St. John Center for the day, please do the following:  Ask the client  for their  first and last name. Scroll or type the client's name in the search box. Check the box next to the client's name. Ask where they stayed the previous night, change if different.  Choose from the list of overnight accommodations from the dropbox. Check if there are any alerts, such as “see staff”, “barred”, “has an apt.”, etc., on the daily roster. If the guest is barred for any reason, get a member of Safety & Services or a staff member.  If the guest has not been to St. John Center during the last 60 days, the computer automatically removes his name from the daily roster, so, a new intake will need to be completed by a staff member. Please have guests enter their first and last name,  time of entry, and where they stayed the night before on the intake clipboard located at the front desk. Guests can take a seat in the waiting area and a staff member will complete an intake as soon as possible. If there is any information in the “Alert” or “Barred Status” columns, share that with the guest. If the guest has any disagreement with any information shown, refer to a staff member.  Alert a staff member immediately if a guest’s safety is compromised or is overly disruptive.  When a law enforcement officer enters St. John Center, refer to Safety and Services.  Volunteers may not confirm or deny if a guest’s name is on the roster.  When donations arrive at St. John Center, ask the donor to come around to the back door (if the donation is large). Contact staff and have the donor fill out a donation receipt form, located in the blue file folder at the Sign In desk. The donor receives the yellow copy.  Keep the white copy for St. John Center and place it in the blue folder at the front desk.  When someone enters St. John Center and requests to speak to a guest, have the person wait at the front desk while the guest is told that a visitor is waiting for them at the front desk. If the guest does not respond, do not give out any information about the guest.  If the visitor leaves a message for the guest, click on the + sign by the client's name on the digital roster and notate the message.  When a staff member is requested, ask the phone volunteer to call the staff member’s office extension to alert them that they have a visitor waiting at the front desk.  If the staff member does not answer, page the staff member with the microphone located in the top drawer.