Phone Desk and Supplies: (8 AM-4 PM, Daily except on Wednesdays 8 AM to 12:30 PM and holidays it is 8 AM- 2 PM) Automated Phone System: To better serve our community and ensure calls are directed efficiently, we have implemented an automated phone system. When callers contact the organization, they will be guided through a directory to connect with the appropriate staff member or department. Please be aware of the following options provided to callers: Press 1 – Housing (Anna Walsh)Press 2 – Donations (Jim Fulkerson)Press 3 – Volunteer Coordinator (Keesha Gardner) ext. 128Press 4 – Mail Inquiries (Mailroom) ext. 151Press 5 – Birth Certificates and IDs (Kirby) ext. 113Press 6 – Accounts Receivable (Traci Profitt) ext. 118Press 9 – All other matters Press 0 – To speak with a staff member (available during business hours)This system helps ensure that inquiries are handled promptly and directed to the appropriate team member. Thank you for your understanding and support as we continue to improve our services. When answering the phone, please, say, “St. John Center, and state your first name. If a guest receives a phone call: Put the caller on hold by pressing the hold button on the phone screen. Page guest name with microphone in the drawer by the phone. If the client presents, hit the resume button and let the caller know you will transfer them. Hit the transfer button, the extension you’re transferring to, 115 or 125 and hit transfer again and hang up. If the client doesn’t answer the page, hit the resume button on the screen and offer to take a message. At no time do you confirm to the caller or check with the sign in volunteer if the client is a guest or have checked in for the day. That is a violation against SJC confidentiality policy and will not be tolerated. If the caller wishes to leave a message, please take the message, and give it to the sign in volunteer to record on the client sign in roster, so the client will get the message when they check in. If they’re not a client, please shred the message. If a staff member receives a phone call, transfer the call to the appropriate staff member by taking the following steps: Looking for the staff member on the side panel and transferring the call by pressing the button next to the staff member's name or hitting green transfer on the screen, entering the extension number and green transfer again. Then hang up when it says the call has been transferred. If you’re unsure which staff member to transfer the call to, please check the Volunteer Reference Handbook located at the phone desk or seek out a staff member. You’re welcome to hand out in-kind donations located at the phone desk. Socks, underwear, ponchos, handwarmers, etc. Please do not go into the storage room to get more supplies. SJC doesn't have a clothing closet, therefore no clothing of any kind should be given out at the front desk. If a client needs emergency clothing (for a biohazard, or not properly dressed for the elements) please seek out a member of the safety and service team to assist the client.
